Purchase Terms and Conditions
Last updated April 14th, 2025
1. Introduction
By placing an order for and using products or services provided by Live Sust Inc.(“ Company), you (“Customer”) accept and are bound by these Terms and Conditions (“Terms”). These Terms govern the purchase, use, and warranty of all Live Sust Inc. products (“Products”) including ChargeBot. By purchasing and using Company products, you agree to be bound by these terms.
The Customer may not order or obtain products or services from this website or Company if they (a) do not agree to these terms, (b) are not the older of (i) at least 18 years of age or (ii) legal age to form a binding contract with Company, or (c) are prohibited from accessing or using this website or any of this website’s contents, goods or services by applicable law.
These Terms are subject to change by the Company, and/or its affiliates (referred to as “us”, “we”, or “our” as the context may require) without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on the site getchargebot.com/terms, and Customer should review these Terms before purchasing or using any product or services that are available from the Company. The continued use of this site, products, and services after a posted change in these Terms will constitute acceptance of and agreement to such changes.
2. Order Acceptance
The Customer agrees that an order is an offer to buy, under these Terms, all products and services listed in the order. The Company, at their sole discretion, may choose not to accept any orders. Acceptance of an order and the formation of the contract of sale with Live Sust Inc. will not take place unless and until Customer has received an order confirmation email.
3. Prices and Payment Terms
(a) All prices and payment terms posted on this site or marketing materials are subject to change without notice. The price charged for a product or service by the Company will be the price in effect at the time the order is placed and will be listed on the confirmation email, purchase order, or invoice. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and in your order confirmation email. The company is not responsible for pricing, typographical, or other errors in any offer and reserves the right to cancel any orders arising from such errors.
(b) Terms of payment are within sole discretion of the Company and, unless otherwise agreed in writing, payment must be received by before acceptance of an order. The Company accepts payment methods listed on the site. By placing an order, the Customer represents and warrants that (i) the credit card information supplied is true, correct, and complete, (ii) the Customer is duly authorized to use such credit card for the purchase, (iii) charges incurred will be honored by Customer’s credit card company, and (iv) Customer will pay charges incurred at the posted prices, including all applicable taxes, if any.
4. Shipping and delivery
Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. Most orders are processed within 5-8 business days. The estimated delivery time is 8-12 business days. Orders may be delayed if inventory runs short and the Company will communicate an estimated new delivery date.
5. Cancellation, Returns, Refunds
In case you're not 100% satisfied, the Company strives to make the return and refund process as straightforward as possible.
(a) Customers can request a cancellation with a full refund within 48 hours after placing an order on our website or via direct payment. Orders cannot be canceled after they are shipped (see refunds).
(b) Customers may return purchased items complete in their original packing within 30 days of receiving them for an exchange or refund. Contact Support at support@getchargebot.com to start the return process. Please provide the Company with proof of purchase, such as an invoice or confirmation email.
For quality issues, the Company will provide a one-time free replacement within 30 days of receiving the return of the faulty Products (depending on availability).
Customers will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package. Customers are responsible for return shipping costs and for any damage to products during return shipping.
The Company reserves the right to charge a transaction fee (2.8% for credit card purchases) in the event of returns of credit card orders.
Refunds will be issued within 30 business days of the Company receiving delivery of the return at our warehouse.If refund hasn’t been issued within 30 business days, please contact support@getchargebot.com.
If 30 days have passed since your purchase, we cannot offer a refund or exchange.
6. Product Use and Safety
The Company strives to make Products that delight our customers. Please ensure proper usage to avoid issues and unsafe conditions.
(a) All Products must be used in accordance with specified guidelines and safety instructions outline here: https://www.getchargebot.com/support
(b) All Products are intended for use only with compatible devices and for purposes outlined in our documentation.
(c) Do not expose any Products to extreme or unsafe environmental conditions including fire, extreme temperatures, water, or direct sunlight.
(d) Unauthorized modifications, disassembly, or tampering with the Product will void the warranty and may pose serious safety risks.
7. Limitation of Liability
(a) Acknowledgement of Risk
Customer acknowledges that the use, handling, charging, storage, installation, transportation, or disposal of lithium-ion and/or other high-capacity battery hardware entails inherent risks, including but not limited to:
Fire, explosion, chemical burns, or electric shock
Personal injury, death, and property damage
Equipment malfunction or failure
Exposure to toxic or hazardous materials
Customer and affiliated users affirm that they are aware of and accept all such risks, and voluntarily assume full responsibility for any harm or damage that may result.
The Company shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Product.
Users of the Product assume all risks associated with regular or improper use of the Product, including but not limited to, personal injury or property damage.
In jurisdictions where limitations of liability are not permitted, the liability shall be limited to the maximum extent allowed by law.
(b) Use at your Own Risk
The Product is provided “as-is” and “as-available” without warranties of any kind, either express or implied. The Company disclaims any and all liability for:
Improper use or modification
Use outside specified operational parameters
Third-party installation, repair, or alterations
Use with incompatible or unauthorized devices or chargers
(c) Indemnification
Customer agrees to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, successors, and assigns from any and all claims, liabilities, losses, damages, costs, or expenses (including attorney’s fees) arising out of or related to:
The use or misuse of the Product
Violation of applicable laws or safety protocols
Personal injury, death, or property damage
(d) Limitation of Liability
To the fullest extent permitted by law, the Company shall not be liable for any:
Direct, indirect, incidental, special, punitive, or consequential damages
Loss of profits, loss of data, or loss of use
Claims arising from tort (including negligence), strict liability, contract, or any other legal theory
Even if advised of the possibility of such damages, the Company’s total liability shall not exceed the purchase price of the Product.
(e) Customer Responsibilities
Customer agrees to:
Read and follow all safety instructions and documentation
Store and operate the Product in accordance with all laws and recommended safety practices
Dispose of the Product in compliance with environmental and hazardous materials regulations
Never leave charging batteries unattended or operate them near flammable materials
(f) Assumption of Risk & Release
Customer knowingly, voluntarily, and expressly waives any and all claims they may have, now or in the future, against the Company arising from the use of the Product. This includes claims for:
Negligence (including gross negligence)
Product liability
Breach of warranty
Breach of any duty of care
5. Compliance and Regulations
(a) The Product complies with relevant and applicable safety and regulatory standards, but does not guarantee compliance in all jurisdictions.
(b) Customer and their users are responsible for ensuring compliance with local laws regarding the transportation, disposal, and usage of lithium batteries.
(c) The Product should be disposed of in accordance with local electronic waste disposal regulations.
6. Goods Not for Resale or Export
Purchase of a Company Product represents that Customer is buying products or services for use by purchaser only, and not for resale or export.
Customer agrees to comply with all applicable laws and regulations of the various states and of the United States including all Export Regulations, as defined below. Products may be controlled for export purposes by export regulations, including but not limited to, the Export Control Reform Act of 2018 (ECRA) (Title XVII, Subtitle B of Pub. L. No. 115-232), the Export Administration Regulations (15 C.F.R. 768-799) for which ECRA is permanent statutory authority, the International Traffic in Arms Regulations (22 C.F.R. 120-128 and 130) and their successor and supplemental regulations.
8. Intellectual Property Usage and Ownership
(a) All references by Company on website or marketing materials to terms such as "sell," "sale,"purchase,"price," and similar terminology refer exclusively to the licensing of products or services, not to a transfer of ownership. All products and services offered by the Company are made available solely on a license basis.
(b) Customer shall comply with all applicable terms and conditions related to any product or service. This includes, but is not limited to, confidentiality obligations and restrictions on resale, usage, reverse engineering, duplication, creation, modification, enhancement, sublicensing, and transfer of the licensed products and services.
(c) Customer shall not encourage, induce, or permit any third party to violate the terms and conditions governing the intellectual property rights associated with any product or service.
(d) Company shall retain sole and exclusive ownership of all intellectual property rights related to any products or services, as well as any related documentation, specifications, instructions, or other materials. This includes, but is not limited to, all associated copyrights, patents, trademarks, and other proprietary rights. You shall not acquire any ownership rights or interests in such intellectual property.
9. Force Majeure
Neither party will be held responsible or considered in breach of these Terms if they are unable to meet their obligations (except for your payment obligations) due to events beyond their reasonable control. These events may include, but are not limited to:
Natural disasters (such as floods, fires, earthquakes, epidemics, or explosions)
Acts of God
War, invasion, terrorism, riots, or civil unrest
Government orders, laws, or regulations
Embargoes or blockades
National or regional emergencies
Labor strikes or work stoppages
Power outages, internet or communication failures, transportation issues, or material shortages
Any other similar unexpected events
If a party is affected by such an event (the “Impacted Party”), they must notify the other party within 20 days, including how long the event is expected to last. The Impacted Party must also make reasonable efforts to fix the issue and reduce its impact. Once the event ends, they must resume fulfilling their obligations as soon as reasonably possible.
10. Privacy
We value your privacy and are committed to keeping your personal information safe. The Company’s Privacy Policy explains how we collect, use, and protect your data when you purchase our products or services.
11. Governing Law and Jurisdiction.
These Terms are governed by the laws of the State of Maryland. This means that any issues related to these Terms will be handled under Maryland law, without applying any rules that might use the laws of another state or country.
12. Dispute Resolution and Arbitration
(a) No Court or Jury Trials; No Class Actions
By agreeing to these terms, you and Company are choosing to settle disputes through arbitration instead of going to court. This means:
You give up the right to a trial in front of a judge or jury
You cannot be part of a class action or group lawsuit
Some legal rights you might have in court may not be available in arbitration
Any disagreement or claim between you and Company —whether based on a contract, law, or any other reason, and whether it happened in the past, now, or in the future—related to your purchase of products or services from the Company will be resolved only through binding arbitration, not in court.
(b) Arbitration Process
Arbitration will be handled by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, with some changes described here. You can find the rules at adr.org or by calling 1-800-778-7879.
The Federal Arbitration Act applies to this agreement.
The arbitrator (the person making the decision) will have the sole authority to decide any issues about whether this arbitration agreement is valid or enforceable. The arbitrator can give any legal or fair remedy that a court could give. The decision made by the arbitrator will be final and can be enforced by a court.
(c) Individual Arbitration Only
The Customer agrees to resolve disputes individually. This means:
You cannot combine your case with other customers’ cases.
You cannot take part in a class action or act as a representative of others.
The arbitrator cannot hear group or class cases.
Only a court can decide if this rule about not allowing class actions is valid—not the arbitrator.
If any part of this arbitration agreement is found to be invalid, the rest will still apply.
13. Assignment
You may not transfer your rights or responsibilities under these Terms to anyone else without Company’s written permission. If you try to do so without permission, it won't be valid. Even if a transfer is allowed, the Customer is still responsible for fulfilling original obligations.
14. Waivers and Third-Party Rights
If Company chooses not to enforce a part of these Terms at any point, it does not give us rights to enforce any portion at a later time. Any waiver must be in writing and signed by an authorized Company representative to be valid.
These Terms are only between Customer and Company. No one else has any rights under them.
15. Severability
If any part of these Terms is found to be illegal or unenforceable, that part will be removed. The rest of the Terms will still apply.
16. Contact Information
For any inquiries, warranty claims, or customer support, please contact:
Live Sust, Inc.
(866) 752-7878